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‘Fabulous’ facilities...

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01 December 2010, at 12:00am

WILLIAMS Veterinary Surgeons, the winner in the smaller practice category of the Front-of-House Awards, is unusual in a number of respects.

One of the few mixed practices to be entered this time, this is a real family business: the practice was founded in 1983 by Edward Williams, a farmer who graduated from the Bristol veterinary school in 1964 and who is now in partnership with his daughter Maggie (qualified from Liverpool in 2000) and son Hugh (a 2001 London graduate).

After 25 years of working out of the family home near Tywyn, Gwynedd, the family decided to move to purpose- built premises to accommodate the facilities required to offer a better service to its clients.

The practice now has five full-time vets (a new graduate joined recently) and runs two surgeries – at Machynlleth in Powys and the new premises on the Pendre Enterprise Park in Tywyn.

The new building (entered for the award) has a spacious car park (still being marked out and landscaped when entries closed for the competition) with easy access to the separate entrances for large and small animal clients.

Spacious reception areas have displays and wall-mounted flat-screen TVs which, says Jude Evans, the practice manager, allow maximum comfort and the provision of further veterinary information while clients wait to see one of the vets.

Rooms branch off the central preparation area; these include the small animal facilities along with a large animal room which has been designed especially to cater for the busy lambing season in this upland area of Wales. The practice also deals with beef cattle and horses.

The judges liked the large, airy premises, one describing the facilities as “fabulous”. The entrances have ramps with big doors; there are separate waiting areas for dogs and cats and also separate merchandising areas, which are laid out very neatly indeed.

This practice was awarded the highest marks of all the entries. n The photos show (clockwise from top left): the front of the new building, with the two entrances; staff in the waiting area (from left) Rhian Davies (assistant veterinary surgeon), Hugh Williams (partner), Jude Evans (practice manager), Maggie Turner (nee Williams – partner), Edward Williams (founder and partner) and Tara Pugh (receptionist); the small animal entrance; a close-up of one of the well-kept noticeboards; the brilliant, eye-catching solid stone sign at the entrance; the welcoming two-level reception desk in the small animal area; and two of the merchandising displays, also in the small animal section.