Practice management

Though plans have changed due to Brexit, practices still need to prepare for changes to tax systems from April 2019

Key steps in dealing with subject access requests from clients, which are increasingly seen by practices since implementation of the GDPR

Use the three “r”s to ensure you make the most of your greatest asset: your team

If you follow the right steps, merging or acquiring a practice may not be as difficult as it first sounds

With several updates to the state pension in recent years, find out when you are due to receive yours

What is your liability as an employer and how should you deal with any complaints raised by your staff?

Why you should join the minority – particularly if you have your own veterinary practice

Could combating the apparent lack of empathy in the profession boost practice profitability?

Standards are useful things, but can also be difficult to live up to. A standard can mean that everything is the same, as in standardised. One of the most useful inventions in modern trade was the sta…

Brexit has cast a dark cloud over the veterinary sector, which is highly dependent on EU nationals

How will leaders need to adapt to the rapidly changing profession?

Advice for spotting and managing stress in your practice

What is the Insurance Distribution Directive and how will it impact veterinary practices?

One of the best ways any employer can minimise the risk of a claim is to ensure that their internal HR practices are up to scratch

How to decide between the funding options available to help grow a practice

Sometimes it will be necessary to dig yourself out of a hole when speaking with an emotive client

Eight tips for veterinary surgeries on how to reduce stress for animals during their hospitalisation periods.

An introduction to net promoter scores: what are they, why are they useful and how are they calculated?

Although there are unique factors to consider, designing a veterinary practice involves the same key steps essential to any building project

What are the alternatives to grievance and disciplinary processes?