Designing your waiting room 2 Nov 2020 With the right planning, your waiting room can show how much you value your customers and give them an environment which keeps everybody happy and relaxed
We've made a dispensing error – what should we do? 2 Nov 2020 It is vital to ensure that dispensing errors are correctly logged and reported to ensure that a repeat of the error is minimised
Crew-cab vans – a nasty judgment for all 2 Nov 2020 Mobile veterinary consultations are clearly an option for the modern practice, but keeping an eye on the latest tax position to find the right van is key
Personalising your service 1 Oct 2020 By using data collected from clients, you can better educate them and answer their pets' needs on an individual basis
I have given a personal guarantee to my landlord; what do I need to know? 1 Oct 2020 A personal guarantee is a very onerous obligation and should not be entered into lightly or without first taking independent legal advice
On the question of diversity 1 Oct 2020 Just because an individual is classed as being neurodivergent or on the autistic spectrum doesn’t mean that they should be overlooked during the recruitment process
Pricing matters 3 Sep 2020 Practice owners might not be aware that pricing can be an important part of marketing and branding your business, and not just an accounting function
Staying GDPR compliant 3 Sep 2020 It is important to ensure you have your clients’ consent to send out marketing information via third party appointment reminder services
Claiming back statutory sick pay under coronavirus 3 Sep 2020 Just as coronavirus has changed the way the world and its economies are working, it has changed how the SSP regime is administered and the level of coverage
The RCVS concerns and investigation process explained 17 Aug 2020 Online Exclusive How does the RCVS investigate complaints raised about the professional conduct of veterinary surgeons?
Crafting a successful newsletter 9 Jul 2020 There are a number of things you can do to help you create something that your customers will want to open and read
The RCVS has invited me for interview: what should I expect? 9 Jul 2020 You could have conditions imposed on your practising licence if you are found to be in breach of your professional obligations
Modern man, modern fatherhood 9 Jul 2020 Shared parental leave in the UK is relatively new and it’s been an enormous change in the law
Using newsletters in your marketing strategy 1 Jun 2020 Email newsletters can be your cheapest and most effective form of marketing
Dealing with disciplinary issues 1 Jun 2020 Getting disciplinary procedures right first time requires consideration of best practice and procedure
Families in dispute 1 Jun 2020 It is important to have a plan to manage any disputes that may arise when running a business with family members
Maintaining good client relations during lockdown 1 May 2020 With practices altering the way they function, there are things you can do to communicate with your clients
What do I need to consider as landlord of a practice? 1 May 2020 Certain aspects of the landlord’s responsibilities can often be overlooked
Revamp your inventory management strategy 30 Apr 2020 There are small steps practices can take to ensure their strategy is efficient, effective and cost-controlling
Improving your website’s SEO 29 Apr 2020 The aim of your SEO game is to appear first in any local Google searches for vets
