Practice management

What records should you keep, who owns them and who is entitled to see them?

Practices must learn to attract and retain millennial employees, delegates of the BVA Congress were told

It is important that you minimise the gaps between expectations and experience to boost customer satisfaction

What is seen, heard and felt are the most important factors driving clients’ opinions of a practice

Individual savings accounts can offer an attractive tax-free shelter for savers

The world of veterinary practice is in a state of flux. The delicate balance of providing veterinary care to animals 24 hours a day, seven days a week, is one of the factors that can, for all its diff…

Where do tax exemptions apply when it comes to employee uniforms?

It is important for the team to consider leadership – of themselves and of others

Considering where the properties sit, whether they need extracting and what type of leases to grant

Selvyn Maloney, CVO of the tiny Caribbean island, describes the job’s charms and challenges following years of volcanic activity

There were mixed emotions at the 2018 NOAH Brexit Conference as the industry gathered to discuss developments

Though plans have changed due to Brexit, practices still need to prepare for changes to tax systems from April 2019

Key steps in dealing with subject access requests from clients, which are increasingly seen by practices since implementation of the GDPR

Use the three “r”s to ensure you make the most of your greatest asset: your team

If you follow the right steps, merging or acquiring a practice may not be as difficult as it first sounds

With several updates to the state pension in recent years, find out when you are due to receive yours

What is your liability as an employer and how should you deal with any complaints raised by your staff?

Why you should join the minority – particularly if you have your own veterinary practice

Could combating the apparent lack of empathy in the profession boost practice profitability?

Standards are useful things, but can also be difficult to live up to. A standard can mean that everything is the same, as in standardised. One of the most useful inventions in modern trade was the sta…