Practice management

The Financial Ombudsman Service has extended its reach to cover businesses with fewer than 50 employees

Practices may have to use multiple strategies to collect unpaid fees from clients

What is the law on criminal records and what information should you look for when screening job candidates?

Though plans have changed due to Brexit, practices still need to prepare for changes to tax systems from April 2019

How to manage cases of post-traumatic stress disorder, which seems to be an increasingly cited reason for absence

How you can get the most out of each consultation

Don’t forget to check the radon levels within your practice and monitor changes over time

Key legal and compliance considerations for practices planning to offer credit options to clients

At the 2019 SPVS/VMG Congress, the owner of an award-winning farm animal practice explained how she keeps her team happy

To keep the public happy all the time is an impossible task. We all know that, but still get affected by complaints, grumbles and social media diatribes. People are now more likely to publicise their …

What records should you keep, who owns them and who is entitled to see them?

Practices must learn to attract and retain millennial employees, delegates of the BVA Congress were told

It is important that you minimise the gaps between expectations and experience to boost customer satisfaction

What is seen, heard and felt are the most important factors driving clients’ opinions of a practice

Individual savings accounts can offer an attractive tax-free shelter for savers

The world of veterinary practice is in a state of flux. The delicate balance of providing veterinary care to animals 24 hours a day, seven days a week, is one of the factors that can, for all its diff…

Where do tax exemptions apply when it comes to employee uniforms?

It is important for the team to consider leadership – of themselves and of others

Considering where the properties sit, whether they need extracting and what type of leases to grant

Selvyn Maloney, CVO of the tiny Caribbean island, describes the job’s charms and challenges following years of volcanic activity