Practice management

DYLAN JENKINS examines the various factors to consider when looking to supplement one’s income, such as when moving into retirement, and how to make the most of the tools at hand

SARAH METCALFE of SureFlap describes how her company operates and believes the value of having great customer service at the heart of everything that’s done by a business cannot be underestimated

PAUL GREEN offers some guidelines on building a strong team within your practice, beginning with the need for everyone to communicate with understanding and respect and to set shared goals

LYNN McKEOWN of Zoetis discusses the threat of new entrants to the industry, based on an analytical model developed by Professor Michael Porter of Harvard University to assess the relative level of co…

PAUL GREEN looks at various ways by which practices can gain new clients and suggests a four-stage strategy followed by seven ‘acquisition’ tactics which will have been proven to work well

Gareth Edwards highlights some of the current employment law issues and changes – some of which come into effect during the next few months – and explains how they might impact upon businesses

ROBIN FEARON reports on a session at the London Vet Show where Alan Robinson looked at ways of strengthening client relationships when a practice with low-cost health-care packages opens nearby

JAYNE LAYCOCK reports on her ‘pick of the month’ CPD webinar, “How to get a job using the power of LinkedIn”, presented by Caroline Thomas of Sales Scene who outlined how to make best use of it

LIZ WATKINS continues her series with an outline of the six stages of ‘conversations’ and the guiding principles and communication skills required when dealing with complaints from clients

PAUL GREEN believes websites are very important in attracting new clients and urges practices to devote more time, energy and resources to ensure they catch and hold the attention of people logging on…

DYLAN JENKINS outlines the changes to stamp duty announced in the Autumn Statement, with the amount payable on a particular property price likely to be lower in the vast majority of cases

NICK JONES and MATTHEW HOBBS discuss the growing popularity of tattoos and piercings, the need for a practice policy on such things and the importance of avoiding various forms of discrimination in re…

Paul Green explains why practice owners should spend more time working on their businesses rather than in them, and how it is not difficult to find an extra five hours a week to do that.

Adam Bernstein is in a festive mood and discusses what practices can and should or should not do – and the need to take employment law and tax considerations into account when giving thanks.

Dylan Jenkins provides definitions of some common terms, out of hundreds he could have chosen, to help investors trying to make sense of the jargon-filled, often complex world of investment.

Janine Revill of Clinic Insure offers some advice on ensuring that your practice is a safe place for both staff and visitors and outlines what to do, and what not to do, if an accident happens.

Ray Cox of Medifinace continues his conversation with Gareth Cross and Henry Hartley of Witten Lodge Veterinary Practice discussing some of the financial issues that confront today’s profession,

Paul Green continues his series with a suggestion that examining the way people buy cars can help veterinary practices to convert prospective clients into paying customers...

Adam Bernstein examines the issues surrounding loss or theft of data that can and should be considered by both employers and employees, and suggests ways to enhance security of all digital devices.

Paul Green continues his series with a look at the value of time in a veterinary practice, suggesting a range of activities that can help to condition a mindset of not wasting time on fruitless tasks.…