Practice management

DYLAN JENKINS provides some concise updates on two key issues – personal tax allowances and pension provision – that may affect your finances and overall financial planning in the near future

ADAM BERNSTEIN stresses the importance of looking after data effectively and ensuring it is all backed-up regularly with a copy kept off-site – and explains how the process need not be prohibitively e…

PAUL GREEN reports on recent changes made by the internet giant which can affect how your website is rated on computers and phones and the action needed to ensure pride of place in searches

FRANCES BUTLER and GEORGINA LAWRENCE in light of the requirement for MsRCVS and RVNs to disclose convictions to the RCVS, examine the wider picture of how employers should seek information from curren…

PAUL GREEN looks at how differently clients can be dealt with by different people at the front desk, identifies seven different types of receptionist and provides 10 secrets of success for this vital …

DYLAN JENKINS discusses the changes in the legislation on pensions which come into effect this month and the need to consider carefully the tax implications so you avoid an unwelcome bill

RAY COX of Medifinance concludes his reports on the current and potential financial requirements of the veterinary profession with answers to points raised by two practice owners

DYLAN JENKINS examines the various factors to consider when looking to supplement one’s income, such as when moving into retirement, and how to make the most of the tools at hand

SARAH METCALFE of SureFlap describes how her company operates and believes the value of having great customer service at the heart of everything that’s done by a business cannot be underestimated

PAUL GREEN offers some guidelines on building a strong team within your practice, beginning with the need for everyone to communicate with understanding and respect and to set shared goals

LYNN McKEOWN of Zoetis discusses the threat of new entrants to the industry, based on an analytical model developed by Professor Michael Porter of Harvard University to assess the relative level of co…

PAUL GREEN looks at various ways by which practices can gain new clients and suggests a four-stage strategy followed by seven ‘acquisition’ tactics which will have been proven to work well

Gareth Edwards highlights some of the current employment law issues and changes – some of which come into effect during the next few months – and explains how they might impact upon businesses

ROBIN FEARON reports on a session at the London Vet Show where Alan Robinson looked at ways of strengthening client relationships when a practice with low-cost health-care packages opens nearby

JAYNE LAYCOCK reports on her ‘pick of the month’ CPD webinar, “How to get a job using the power of LinkedIn”, presented by Caroline Thomas of Sales Scene who outlined how to make best use of it

LIZ WATKINS continues her series with an outline of the six stages of ‘conversations’ and the guiding principles and communication skills required when dealing with complaints from clients

PAUL GREEN believes websites are very important in attracting new clients and urges practices to devote more time, energy and resources to ensure they catch and hold the attention of people logging on…

DYLAN JENKINS outlines the changes to stamp duty announced in the Autumn Statement, with the amount payable on a particular property price likely to be lower in the vast majority of cases

NICK JONES and MATTHEW HOBBS discuss the growing popularity of tattoos and piercings, the need for a practice policy on such things and the importance of avoiding various forms of discrimination in re…

Paul Green explains why practice owners should spend more time working on their businesses rather than in them, and how it is not difficult to find an extra five hours a week to do that.