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Online vet launches 24/7 service

Joii app can support pet owners from the comfort of their own home

20 March 2020, at 12:00pm

Joii, a pet care app that offers video consultations with vets, and is now available 24 hours a day and seven days a week.

Launched last year, Joii has 35 experienced, UK-based vet surgeons and vet nurses on hand to ensure pet owners are able to get access veterinary care advice from the comfort of their own homes

The app enables pet owners to video call a vet nurse for free, use a free symptom checker or chat to a vet surgeon for just £20. There is no extra charge for using Joii out of hours, where a visit to a vet practice past 6pm can be three times the usual cost.

The out of hours service will be delivered by eight UK-trained vets based overseas in countries such as Australia, to ensure the veterinary professionals continue to enjoy a healthy work-life balance with no interruptions from nighttime working.

Paul Hallett, co-founder of Joii, said:

“We understand it is a difficult time for everyone right now and we want to do whatever we can to support people through it. People and their pets have always been the key driving force behind our business, and we are now here for them 24/7. We can support pet owners from the comfort of their own home and we're just a few clicks away.”

Joii has experienced a substantial increase in users of its app with fast approaching 30,000 people downloading/using the app in the past two months. The service has trended at no 1 within the medical category in both Google Play and Apple store.

Joii is the first app from Vet-AI, co-founded in 2017 by entrepreneur Paul Hallett, and renowned veterinary surgeons Robert Dawson and Sarah Warren.

Vet-AI aims to both improve the lives of animals by increasing access to affordable vet care, and the lives of vets who are leaving the industry due to the high pressures and stress of clinic life.

Joii is free to download on Android and iOS and offers a free symptom checker - built by a team of vets and globally renowned Animal Health companies. Free video calls with vet nurses and video calls with vet surgeons are £20. Should the animal be referred to a clinic, the £20 fee is refunded.